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313bet FAQ – Get Your Questions Answered

We've put together the most common questions from Brazilian bettors covering registration, Pix, bonuses, Sports Betting, casino and more. If you can't find what you're looking for, our support team is available 24 hours a day.

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Registration & Account

How to create an account, verify your identity, update personal details, reset your password, and manage your profile at 313bet.

Deposits & Withdrawals

Everything about Pix, boleto, card, PicPay, Mercado Pago, TED, limits, processing times, and payment confirmation.

Bonuses & Promotions

Welcome bonus, rollover, free bets, reload promotions, and how to make the most of each available offer.

Sports Betting

Markets, odds, live betting, Cash Out, parlays, football, UFC, volleyball, and much more.

Casino, Poker & Crash

Slots, live roulette, blackjack, baccarat, crash games, poker tournaments, and how the games work.

Security & Responsible Gambling

Account security, LGPD, deposit limits, self-exclusion, and how to use responsible gambling tools.

All Frequently Asked Questions

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Registration & Account

Create an account at 313bet takes less than 2 minutes. Go to 313bet.best/register, fill in the form with your full name, CPF, date of birth, email address, and mobile number with area code. Create a strong password and confirm your email or phone with the code you receive. That is it — your account is active and ready for your first deposit. No documents are required at this stage. Only users aged 18 and over may register.

Identity verification is required before your first withdrawal or when your account undergoes a compliance review. You will need to submit a photo of a government-issued ID (RG, CNH, or passport) along with proof of address issued within the last 3 months. The process is completed through your account dashboard and typically takes up to 24 hours. This step protects you against unauthorized use of your account by third parties.

On the login page of 313bet, click "Forgot my password." Enter your registered email and you'll receive a reset link within minutes — check your spam folder too. The link is valid for 30 minutes for security purposes. If you no longer have access to your registered email, contact us via live chat with your CPF ready for identity verification and email update.

Yes. Go to your account settings, navigate to "Personal Details," and request the change. For security, any update to your email or phone number requires identity verification — you'll receive a confirmation code at your current contact to authorize the change. Your CPF and date of birth cannot be changed after registration, as they are the permanent identifiers tied to your account.

No. The 313bet allows only one account per person, per CPF, and per IP address. Creating multiple accounts violates the Terms and Conditions and may result in the closure of all linked accounts, with forfeiture of balances and bonuses. If you're having trouble accessing your current account, contact support via live chat — our team can sort it out without you needing to create a new account.
Deposits & Withdrawals

The minimum deposit at 313bet is R$ 5.00 via Pix. Available payment methods include: Pix (instant, 24/7), boleto bancário, credit card, debit card, PicPay, Mercado Pago, and TED bank transfers from banks such as Nubank, Itaú, Bradesco, Banco do Brasil, and Santander. Pix deposits are credited in seconds — it's the fastest method and the recommended choice for live betting.

Pix withdrawals are processed within 15 seconds in most cases, 24 hours a day, 7 days a week, including holidays. In cases involving a security review, the process may take up to 24 hours. The minimum withdrawal is R$ 20.00 and the 313bet only processes withdrawals to a bank account held in the name of the account owner — matching the CPF on file. This protects you against fraud attempts.

The minimum withdrawal amount via Pix at 313bet is R$ 20.00. Maximum withdrawal limits per transaction and per day are set based on your account verification level — accounts verified with an ID and proof of address have higher limits. To check the exact limit on your account, visit the financial section after logging in or contact support via live chat.

Deposits via boleto bancário take up to 3 business days to clear after payment, as per the Brazilian banking system. If the deadline has passed and the balance has not appeared in your account, send the payment receipt to 313bet via live chat. Our team will locate the deposit and credit it manually within up to 2 hours of confirmation. That is why, for bets you want to place today, Pix is always the fastest option.

Yes. The 313bet accepts major credit and debit cards. Processing is usually instant for debit and takes a few minutes for credit, depending on your card issuer. Please note: some Brazilian banks classify transactions with betting platforms as international purchases, which may trigger an additional IOF fee charged by the bank — not by 313bet. To avoid this fee, Pix is the most cost-effective option.
Bonuses & Promotions

On the first deposit after registration, the 313bet doubles your deposit as a bonus — up to a maximum of R$ 500.00. Deposit R$ 100.00 via Pix and play with R$ 200.00. The bonus is credited automatically. To convert your bonus balance into real withdrawable funds, you must complete a 5x rollover on sports bets with minimum odds of 1.50, within 30 calendar days from the deposit date.

Rollover (or wagering requirement) is the number of times you need to bet the bonus amount before you can withdraw any winnings from it. At 313bet, the welcome bonus rollover is 5x. For example: if you received R$ 100.00 in bonus funds, you need to place bets totaling R$ 500.00 (5 × R$ 100.00) on sports markets with minimum odds of 1.50. Cancelled bets, early Cash Out settlements, and void bets do not count toward the rollover.

When a free bet is available in your account, it will appear automatically in the stake selector when you are building your bet. Simply choose your market, select the free bet instead of a cash amount, and confirm. If the bet wins, you receive the profit (excluding the stake amount, which belonged to the free bet). If it loses, nothing is deducted from your real balance. Free bets have an expiry date — check the promotions dashboard.

Yes. The 313bet offers regular promotions for active users: reload bonuses, Sports Betting cashback, free bets on special events (such as Copa do Brasil and Libertadores matches), prize tournaments, and daily missions with rewards. Promotions appear on your dashboard after login — personalized based on your betting history. Sign up so you don't miss any offer.

If the rollover is not completed within 30 days, any remaining bonus balance is automatically cancelled. The real money you deposited remains untouched — only the bonus is removed. You do not lose your own funds for not meeting the rollover requirement. You can track your rollover progress in real time on the promotions dashboard in your 313bet account. 313bet.
Sports Betting

Cash Out lets you settle a bet before the final result. At 313bet, it is available for major live and pre-match bets on selected markets. If your bet is winning, Cash Out offers a lower amount than the full return but secures a partial profit. If it is losing, it lets you recover part of your stake. To use it, go to "My Bets" in your dashboard, find the bet, and click Cash Out — the amount is credited to your balance instantly.

Odds represent the multiplier applied to your winnings if your bet is correct. At 313bet, odds are displayed in decimal format by default. For example: a R$ 20.00 bet at odds of 2.50 returns R$ 50.00 if it wins (R$ 20.00 × 2.50). Odds below 2.00 indicate favorites; higher odds mean the event is considered unlikely. Prices update in real time as the market moves — especially on live bets for the Brasileirão Série A and Copa do Brasil.

Yes. Parlay bets — also known as multiples or accumulators — let you combine several selections on a single slip, multiplying the odds. To win, every selection must be correct. At 313bet, you can combine matches from the Brasileirão, Copa do Brasil, UFC, volleyball, and other sports on the same slip. The minimum number of selections for a parlay bet is 2, and there is no defined maximum — but the more selections you add, the higher the risk.

Live betting at 313bet let you bet while the action is happening. Odds update in real time based on the score, match time, and other factors. Available for football (Brasileirão Série A, Copa do Brasil, Libertadores), UFC, basketball NBB, volleyball, and other sports. Go to the Live Betting after logging in to see all ongoing events with open markets.

If an event is canceled, postponed by more than 24 hours, or permanently suspended, 313bet marks the bet as "void" and returns the full staked amount to your real account balance. In parlay bets, the void selection is removed from the slip and the odds are recalculated based on the remaining selections — the bet stays active with the other picks. The credit is processed within 24 hours of the official cancellation confirmation.
Casino, Poker & Crash Games

The 313bet offers a full library of casino games: slots from leading providers such as Pragmatic Play, Evolution, and PG Soft; live casino with roulette, blackjack, baccarat, and game shows featuring real dealers in high-quality streams; crash games with real-time multipliers; and poker with tournaments and cash games. All games run directly in your browser — no downloads required.

In the crash games at 313bet, a multiplier starts at 1.00× and climbs progressively. You place your bet before the round begins and must cash out before the multiplier "crashes" — if it crashes before you cash out, you lose the amount wagered. Your payout is the staked amount multiplied by the coefficient at the moment you cash out. Each round lasts just a few seconds. It's a game of timing and risk management. Visit the Crash Games to play.

The 313bet offers cash game poker tables and regular tournaments, including freerolls (no entry fee) and buy-in tournaments. The main format is Texas Hold'em, with variants available depending on the lobby. Tournaments follow a fixed schedule — check the poker lobby after logging in to see upcoming events and their respective prize pools. Your poker balance is shared with your main account wallet, with no transfers between wallets needed.

Yes. The 313bet offers live casino tables with Portuguese-speaking dealers — especially in the Brazilian roulette and live blackjack rooms. Beyond those rooms, there are hundreds of tables in other languages with dealers from various providers. The stream is high quality and works on mobile and desktop with no installation required. Visit the Casino after logging in to see all tables available in real time.
Security & Responsible Gambling

Go to your account settings, navigate to the "Responsible Gambling" section, and choose a temporary break (1 day, 7 days, or 30 days) or a long-term self-exclusion (6 months). Breaks take effect immediately and cannot be reversed during the chosen period. To permanently close your account, contact support via chat. Learn more on our Responsible Gambling.

In your account settings, the "Responsible Gambling" section lets you set daily, weekly, or monthly deposit limits, as well as a loss cap per period. Lowering a limit takes effect immediately. Raising a limit requires a 7-day waiting period — time to reconsider. The system automatically blocks new bets or deposits once the cap is reached, no willpower required. You can also set session time alerts.

The 313bet uses 256-bit SSL encryption on all communications between your device and the platform's servers. Personal data is handled in compliance with Brazil's General Data Protection Law (LGPD, Law 13.709/2018) — no information is shared with third parties without a defined legal basis. Financial transactions are processed through certified gateways. See our Privacy Policy for full details.

Registration requires a CPF and date of birth, which are validated automatically. Document verification is mandatory before withdrawals or bonus payouts. Accounts identified as belonging to minors are closed immediately, deposited funds are returned, and any winnings are withheld in accordance with the Terms and Conditions. Protecting users under 18 is a non-negotiable priority for 313bet — the platform is strictly prohibited for users under 18.

Act immediately: go to your account settings and end all active sessions on other devices. Then change your password to a new, stronger one. After that, contact 313bet via live chat to report what happened — our team will carry out a security review, check your access and transaction history, and if necessary, temporarily lock the account for investigation. Never share your password with anyone, including people claiming to be part of the 313bet team.

Why 313bet Maintains a Comprehensive Help Center

Transparency isn't just a tagline at 313bet — it is practical. That is why this FAQ center exists: a well-informed bettor bets smarter, resolves issues faster, and uses the platform with greater confidence. Every question answered here is one that a real user has already had while using the 313bet — nothing was made up to fill space.

The most common questions revolve around three topics: payments, bonuses, and registration. That is natural — these are the parts of the experience that involve money and expectations. On payments, the short answer is: Pix is the fastest and most recommended method for deposits and withdrawals at 313bet, with processing in up to 15 seconds in most cases. When it comes to bonuses, the most common point of confusion is the rollover — understanding how it works makes all the difference when using your welcome bonus strategically.

About registration, the process at 313bet was designed to be fast without skipping the identity verification needed to keep users safe. Your CPF, date of birth, email, and phone number — that's all it takes to create an account. Full document verification is only required before your first withdrawal, giving you time to explore the platform before going through any formal process.

For those coming from football — which is the majority of Brazilian bettors — questions about live betting, Cash Out, and Brasileirão Série A markets are very common. The 313bet covers the main national and international competitions with markets updated in real time. During a Copa do Brasil match, for instance, you can bet on dozens of different markets: final result, exact score, first goalscorer, corners, cards, and much more.

Cash Out is one of the most talked-about features on the platform. Many people think it's only worth using when you're winning — but it can also be a smart move when a bet is going sideways and you want to cut your losses. The 313bet displays the available Cash Out value in real time within your open bets list, and you decide on the spot whether to use it or wait for the final result.

If after reading this page you still have a question that wasn't answered, our live chat support is available 24 hours a day in Brazilian Portuguese. Our team is trained to handle any issue — from a deposit problem to a question about a poker tournament's rules. No long wait times, no robotic scripts, no generic answers.

Important tip about withdrawals

The 313bet processes withdrawals only to bank accounts held by the account owner — the CPF on the destination bank account must match the one registered on the platform. This protects you against fraud and is a regulatory requirement. To withdraw, go to the financial section after logging in, select Pix, and enter your Pix key registered under the account holder's name at 313bet.

Didn't Find Your Answer? Get in Touch

Our support team is available 24 hours a day, 7 days a week, in Brazilian Portuguese.

24/7 Live Chat

The fastest way to resolve any question. Our team responds within minutes, every day — including holidays and overnight. For responsible gambling, urgent withdrawals, and access issues, start here.

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Support Email

For formal requests — account closure, complaints, identity verification, or matters requiring documentation. Send an email to contato@313bet.best with a clear subject line. We respond within 24 hours.

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Settings Center

Many questions can be resolved directly in your account settings: deposit limits, self-exclusion, active sessions, personal details, and bonus progress. Access them after logging in without needing to contact support.

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